Due to the current Covid19 situation, all orders would have to be made through our Lazada Store

Shipping Policy

Delivery Dates

We deliver from Tuesday to Saturdays (except Public holidays and Eve of Public Holidays)

You may choose your preferred dates & timings for delivery at the cart page.

If a date is not selected, your package(s) will AUTOMATICALLY be shipped on the next available date and time.

For next day shipping, please make your purchase before 5:00pm.


Timing

The available time slots are: 10am - 1pm, 2pm - 5pm, 6pm - 10pm.


What to do if no one is home to receive the package?

If there is no one available to receive the package, our courier will give a call to the phone number provided to us at checkout.

You may then let the courier know if you wish to leave the package at your desired location, OR if you prefer to reschedule the delivery.


Delivery rescheduling

 

We can reschedule a missed delivery as early as the next day.

When a delivery has failed, you will receive an SMS with a link regarding the rescheduling of the delivery.

You can then decide on the new delivery date. However, if you would wish to change the time slot, please contact us via email (info@tempest.sg) or call/text us at 8768 1439.

If you do not choose a new delivery date, it will be carried out on the NEXT available shipping date at the same time slot selected by default.

Re-delivery Attempts (Up to 2 additional times) will be free of charge.

Any changes to the delivery date has to be made by 8 pm the previous working day (E.g. if delivery on Tuesday, the cut-off timing will be 8 pm Monday evening)