All orders take 1 working day maximum to process.

Shipping Policy

Local Delivery (Singapore)

1. How much does delivery cost?

Local delivery within Singapore is free.

 

2. What are your delivery timings?

Deliveries will start from 10am every Monday – Thursday and Saturday. (excluding Fridays and Public Holidays)

 

3. How do I qualify for next-day delivery?

Please place your order before 5pm for next-day delivery.

You may then let the courier know if you wish to leave the package at your desired location, OR if you prefer to reschedule the delivery.

 

4. What happens if I place my order on a Thursday or Saturday, before 5pm?

For orders placed on Thursday, delivery will be on Saturday, from 10am.

For orders placed on Saturdays, delivery will be made the following Monday, from 10am.

 

5.What happens if I place my order on a Saturday after 12pm?

Your delivery will be scheduled for the coming Tuesday, from 10am.

 

6. What to do if no one is home to receive the package?

Our courier will be giving you a call for further instructions or to reschedule the delivery.

 

7. Rescheduled Deliveries

Missed deliveries will be automatically rescheduled to the next available date. For special arrangements, please contact us via info@tempest.sg

 

8. What do I do if I miss the call from the courier?

Our couriers will call you to arrange for a new delivery timing.

 

For further enquiries regarding local delivery, please drop us a message at info@tempest.sg with your order number and our team will be in touch.

 

International Delivery

Great news! Our international shipping cost have been lowered and made more economical for our international friends.

Delivery Fees are calculated automatically at checkout.

All orders will take 1-2 working days to process.

 

How long will it take?

Generally, orders will take between 3-10 working days. We will be using DHL’s Express Services.

 

Will a tracking code be provided?

Yes, you will receive a tracking code once the item has been handed over to DHL.

 

Why is shipping so expensive?

Due to the ongoing COVID-19 pandemic, shipping costs have increased due to limited international flights.

All of our products go through stringent quality checks and are shipped directly from Singapore.

Rest assured that we are working continuously to ensure shipping costs remain fair amidst the global crisis.



Do I have to pay for customs/import fees?

Yes, any type of Customs/Import/VAT fees are to be borne by the customer.

Please check your country’s regulations in order to ensure a pleasant shopping experience.



Returns for International Customers

You will have to bear the returns cost from your country to us (Singapore).

Do not worry! For defective products out-of-the-box, do contact our support team and we will be able to help you out at no additional cost.