All orders take 1 working day maximum to process.

Shipping Policy

Local Delivery (Singapore)

All local deliveries are free!

We deliver every Tuesdays to Saturdays (Excluding public holidays).

For next day shipping, please make your purchase before 5 PM.

 

Timing

Delivery will start from 10am onwards.

 

What to do if no one is home to receive the package?

If there is no one available to receive the package, our courier will give a call to the phone number provided to us at checkout.

You may then let the courier know if you wish to leave the package at your desired location, OR if you prefer to reschedule the delivery.

 

Delivery rescheduling

Currently, we are not able to reschedule a missed delivery on the same day.

If you choose to reschedule your delivery, it will be carried out on the NEXT available shipping date by default.

For any other delivery dates, please contact us via email (info@tempest.sg) or call/text us at 8768 1439.

Any changes to the delivery date has to be made by 8pm the previous working day (E.g. if delivery on Tuesday, the cut-off timing will be 8pm Monday evening)

 

What to do if I missed the call from the courier?

Do not worry, all unfulfilled deliveries will be sent back to us for consolidation and we will contact you again for the next delivery date and time.

 

International Delivery

Great news! Our international shipping cost have been lowered and made more economical for our international friends.

Delivery Fees are calculated automatically at checkout.

All orders will take 1-2 working days to process.

 

How long will it take?

Generally, orders will take between 3-10 working days. We will be using DHL’s Express Services.

 

Will a tracking code be provided?

Yes, you will receive a tracking code once the item has been handed over to DHL.

 

Why is shipping so expensive?

Due to the ongoing COVID-19 pandemic, shipping costs have increased due to limited international flights.

All of our products go through stringent quality checks and are shipped directly from Singapore.

Rest assured that we are working continuously to ensure shipping costs remain fair amidst the global crisis.



Do I have to pay for customs/import fees?

Yes, any type of Customs/Import/VAT fees are to be borne by the customer.

Please check your country’s regulations in order to ensure a pleasant shopping experience.



Returns for International Customers

You will have to bear the returns cost from your country to us (Singapore).

Do not worry! For defective products out-of-the-box, do contact our support team and we will be able to help you out at no additional cost.