Our Return Policy applies only to products that are unused and in the same condition that you have received it. The products must also be returned in their original packaging and must be accompanied by a valid receipt or proof of purchase.
The Return Period for products eligible for a return is 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Only keyboards and cables may be returned under this Return Policy. All other items including keycaps and give-away (or similar free-of-charge) products are non-returnable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that there may a processing time period before the completion of any refund under this Return Policy.
Late or missing refunds
Please contact us at firstname.lastname@example.org if your refund is still pending after 14 days from the day of your refund request.
To return your product, you should mail your product to: Tempest SG Pte. Ltd., LTC Building C, 14 Arumugam Road, #08-04, Singapore 409959.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Last Updated: 22/01/2020